Just returned from my local dealer. The service manager gave me a copy of
the below bulletin. This is word for word from the bulletin.
"Message ID:M70-M
To: All Honda Parts and Service Managers
From: G. Richardson, Parts Sales and Marketing Dept.
Re: GL1800 Exchange Radio
Your dealership recently received Service Bulletin GL1800/A #4, June
2001: 2001 Gl1800/A Radio Muting Improvement.
Please review that bulletin; it contains CRITICAL INFORMATION.
The PROPER PROCEDURE for repairing a customer-owned 2001 GL1800/A that
is properly diagnosed as causing muting difficulty with a Honda Accessory CB
Radio is to install an EXCHANGE radio with updated software (P/N
39110-MCA-671RM). The updated radio is specifically intended for these
repairs, and it is the ONLY REPLACEMENT PART accepted for warranty
reimbursement. The exchange radio is ONLY available through the Radio Order
Desk.
If your dealership ordered and/or received a "NEW" radio (P/N
39110-MCA-671) with the intention of installing it in a customer's 2001
GL1800 to correct the "muting problem" for an authorized warranty
repair, PLEASE STOP. Do not install a "NEW" radio. Refer to the
procedures in Service bulletin GL1800/A #4 for the proper diagnostics and
repair procedures AND the radio exchange process.
Please submit a Parts O.A.R. request to your assigned parts center to
return any NEW radios (39110-MCA-671) that you have in your inventory that
you no longer need for Customer repairs. You will be reimbursed D/N PLUS all
freight costs that you have paid both to obtain and to return these
"new" radios. Call you dealer Analyst if you need any help.
IMPORTANT NOTE: The procedure in Service Bulletin 2001 GL1800/A #4 ONLY
apply to 2001 GL1800 motorcycles. 2002 models are NOT AFFECTED by this
procedure.
AMERICAN HONDA MOTOR CO., INC.
Parts Division"